Dear Guest,
The following general terms and conditions (GTC) govern the contractual relationship between you and us. Please note that you accept these GTC upon booking.
§1 Conclusion of the Contract
The contract is considered binding when the holiday apartment or vacation home is ordered and confirmed, or is made available at short notice.
Advance bookings can be made verbally or in writing (including by email). The terms and conditions stated on the reservation confirmation are deemed to have been agreed upon. This will be sent to the guest in writing (preferably by email), if time permits.
The booking guest is jointly and severally liable for all obligations arising from this contract.
§2 Services, Prices, and Payment
The landlord undertakes to keep the holiday apartment or vacation home booked by the guest ready and to provide the agreed services. Failure to provide the booked holiday apartment or vacation home constitutes liability for damages to the landlord.
Upon conclusion of the contract, an advance payment of 30% of the agreed price is required. This request will be made on the reservation confirmation. If the credit is not credited to the landlord's account within 14 days of the reservation, the landlord is entitled to withdraw from the contract (see §5 a.).
Unless otherwise agreed in writing between the contracting parties, the remaining amount is due 2 weeks before arrival.
If the booking and arrival date are less than 1 month in advance, the landlord will hold the apartment or house until 1 week before arrival. If payment is not received by that time, the landlord is entitled to cancel the reservation.
For short-term rentals (on the day of arrival or up to 3 days before arrival), payment can be made on site in cash or by debit or Maestro card.
§3 Arrival and Departure
Unless otherwise agreed in writing between the contracting parties, the property is available to the guest from 1:00 PM on the agreed arrival date or from 3:00 PM for certain designated properties.
The property can only be occupied by the registered guests. Upon arrival, proof of identity may be requested.
On the agreed departure date, the holiday apartment must be returned by 10:00 a.m. at the latest. Special arrangements may be made in individual cases. For additional use of the holiday apartment or holiday home until 6:00 p.m., an additional half price of the following day will be charged; after 6:00 p.m., the full price of the following day will be charged, depending on the number of people booked.
§4 Cancellation by the Guest (Cancellation)
Any cancellation must be made in writing.
If the guest cancels before the start of the contract, the following cancellation fees will be charged:
Cancellation period:
Amount of cancellation fees:
Cancellation up to 28 days before arrival: Free of charge
Cancellation 28 – 14 days before arrival: 50% of the travel price
Cancellation 14 – 0 days before arrival: 80% of the travel price
The period is based on the day on which we received the cancellation.
To cover cancellation fees, we recommend taking out travel cancellation insurance. To make it easier for you to take out such cancellation insurance, we make the following recommendation:
https://www.reiseversicherung.de/baRuntime/start?agency=069323000000&ba=tid
- Rebookings by the guest: If the guest rebooks a travel date, a rebooking fee of 10% of the travel price will be charged.
§5 Withdrawal by the landlord
If an agreed advance payment or the final payment is not made within the period specified in §2, the landlord is entitled to withdraw from the contract.
Furthermore, the landlord is entitled to withdraw from the contract for good cause, for example if:
Force majeure or circumstances beyond the landlord's control make fulfillment of the contract impossible.
Rooms are booked under misleading or false information regarding essential facts, e.g., regarding the identity of the customer or the purpose of the stay.
The landlord must immediately notify the guest of the exercise of the right of withdrawal if the above-mentioned circumstances arise.
In the event of a justified withdrawal by the landlord, the customer is not entitled to compensation. Any payment made will be refunded to the booking guest without interest.
§6 Liability
The landlord is liable for the proper provision of the contractually agreed services.
If the rented apartment or holiday home has a defect that goes beyond a mere inconvenience, the guest must immediately notify the landlord or their representative of the defect. Upon becoming aware of the defect, the landlord will endeavor to remedy the situation. The guest is obligated to make reasonable efforts to remedy the problem and minimize any potential damage.
The landlord is not liable for property brought into the property.
The customer is obligated to immediately report any damage caused by them to the landlord or their representative upon becoming aware of it and to minimize the damage as much as possible.
The customer is 100% liable for damage caused by their own negligence.
Parents are obligated to exercise due diligence towards their children; otherwise, no liability claims can be made against the landlord.
§7 Final Provisions
Changes or additions to the contract, the reservation confirmation, or these terms and conditions must be made in writing. Unilateral changes or additions by the guest are invalid.
In commercial transactions, the place of performance, place of payment, and place of jurisdiction are the registered office of the lessor. If a contractual partner meets the requirements of Section 38 (1) of the Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction within Germany, the place of jurisdiction shall be the registered office of the lessor.
German law applies.
Should individual provisions of these General Terms and Conditions be or become invalid or void due to changes in law, this shall not affect the validity of the remaining provisions.
Schalkenmehren, Vulkaneifel, 2025